Jeff Grout, who spoke at Lettings LIVE last year, expanded on his presentation with a “People Recruitment & Retention Masterclass” with one of our Mastermind Groups last week.

The members all said it was a brilliant and brilliantly timed presentation given that many are finding it increasingly difficult to find A* recruits and also find their best people are being headhunted on a daily basis.

Over 3.5 hours Jeff described several practical processes to improve employee engagement and I’m going to share one that for me had a big impact – “the four questions you need to ask every quarter.”

Question 1 – “What are the good things we do that we must keep doing?”

Question 2 – “What are the bad things we do that we must stop doing?”

Question 3 – “What things do we do only occasionally that we should do consistently?”

Question 4 – “What things don’t we do that we should start doing?”

To my mind these four questions would form an excellent starting point for a quarterly review, both with the team and individually. Also, these are great questions to give a new recruit to the business and to tell them that you’d like their answers after 90 days at their first review – I emphasise the value with new people as they will see the business with an open mind and not be prejudiced by anything that’s happened in the past.